IT Intern- Help Desk Support - Green Bay

Location: Green Bay, WI 

Department:  IT

Position Summary:

This position provides IT help desk support functions as well as gains exposure to and assists with all aspects of IT department.

Key Duties and Responsibilities: This list of responsibilities is not all inclusive and may be expanded to include other duties and responsibilities required to meet the ongoing needs of the organization.

• Acts as the first point of contact for IT support
• Handles problems directly when within scope of knowledge, experience, and authority
• Tracks support calls through help desk system
• Triages calls / requests and communicates with appropriate IT personnel
• Communicates with IT team on a regular basis with updates on projects, tasks and help desk activity

Personal Attributes and Skills

• Good written, verbal and interpersonal communication skills
• Ability to assist and train stakeholders using a variety of systems including remote support.
• Must be adaptable to a variety of learning styles and capacities, with the ability to demonstrate a consistently calm, positive, and encouraging demeanor.
• Proficient computer and typing skills. This includes experience with Microsoft office.

Qualifications

• Obtaining Associate or Bachelor’s degree in MIS, Computer Science, or related field preferred.
• Must display a friendly cheerful, tactful and polite demeanor, and compassionate caring in dealing with others

Apply Now!