IT Intern- Help Desk Support - Green Bay

Location: Green Bay, WI 

Department:  IT

Position Summary:

This position provides IT help desk support functions as well as gains exposure to and assists with all aspects of IT department.

Key Duties and Responsibilities: This list of responsibilities is not all inclusive and may be expanded to include other duties and responsibilities required to meet the ongoing needs of the organization.

  • Acts as the first point of contact for IT support
  • Handles problems directly when within scope of knowledge, experience, and authority
  • Tracks support calls through help desk system
  • Triages calls / requests and communicates with appropriate IT personnel
  • Communicates with IT team on a regular basis with updates on projects, tasks and help desk activity

Personal Attributes and Skills

  • Good written, verbal and interpersonal communication skills
  • Ability to assist and train stakeholders using a variety of systems including remote support.
  • Must be adaptable to a variety of learning styles and capacities, with the ability to demonstrate a consistently calm, positive, and encouraging demeanor.
  • Proficient computer and typing skills. This includes experience with Microsoft office.

Qualifications

  • Obtaining Associate or Bachelor’s degree in MIS, Computer Science, or related field preferred.
  • Must display a friendly cheerful, tactful and polite demeanor, and compassionate caring in dealing with others