Credit Assistant

Location: Green Bay, WI        

Department:  Credit

Position Summary:

The Credit Assistant position manages day-to-day monitoring and updates across various processes within the Credit function as well as collections calls which includes interacting with a variety of customers.  This position requires a high attention to detail and the ability to stay organized while executing on multiple deliverables in a fast-paced environment.

Key Duties and Responsibilities: This list of responsibilities is not all inclusive and may be expanded to include other duties and responsibilities required to meet the ongoing needs of the organization.

  • Monitors, adjusts and makes independent decisions regarding customer credit decisions. This includes handling credit approvals for buying group customers.
  • Maintains relationship with big box stores (e.g. Home Depot and Lowes) to ensure timely payment.
  • Works with credit insurance provider to add and maintain credit insurance coverage for new and existing customers.
  • Assists with credit application process including managing incoming and outgoing credit reference requests.
  • Conducts outgoing collections correspondence (e.g. phone calls and emails). This includes continuous follow up through receipt of payment.
  • Supports and cross trains on various Accounting processes including monitoring invoices, backing up cash application and Warehouse Management System needs.
  • Backs up VP of Credit and Accounts Receivable team member when they are out of the office.

Personal Attributes and Skills

  • High attention to detail.
  • Ability to multitask and meet deadlines in a fast-paced environment.
  • Good written, verbal and interpersonal communication skills.


  • High School diploma or equivalent
  • 2-3 years of credit and collections experience preferred.