Inside Sales (Retail) - Green Bay

Location: Green Bay, WI

Department:  Sales

Position Summary:

The primary focus of this position is to be a main link between the customer, the outside sales staff, the product managers, truck drivers, warehouse people and Amerhart to ensure the customers' need for building materials products are met while the commitment to the Team Amerhart philosophy and the margins and sales objectives of Amerhart are accomplished.

Relationship building is critical to the success of this position. Good relationships are built on effective communications as well as balanced problem resolution.

Key Duties and Responsibilities:

This list of responsibilities is not all inclusive and may be expanded to include other duties and responsibilities required to meet the ongoing needs of the organization.

  • Plan daily with Inside Sales team members in order to maintain current business and identify future sales leads.
  • Proactively communicate customer specific information such as low inventory items, sample requests, projected truckload orders with customers and internal team.
  • Call all customers on daily delivery route to gain sales. This includes informing them of price, quantity price breaks and/or daily specials, if any, and availability.
  • Utilize business intelligence and customer resource management tools daily to identify opportunities and obstacles.
  • Clarify for the customer Amerhart's credit program. Keep the credit department informed of circumstances and situations which might adversely affect successful collections.
  • Resolve pricing issues with Sales/Branch Manager and Product Manager when necessary.
  • Maintain up-to-date files of customer quotes.
  • Embrace the Amerhart strategic plan and supporting actionable behaviors.
  • Attend sales meetings and trainings as scheduled.

Personal Attributes and Skills

  • Demonstrated ability in successful consultative and problem-solving sales techniques, methods and approaches
  • Excellent verbal and written communication skills
  • Strong initiative, self-starter with limited management oversight required
  • Ability to establish and maintain effective working relationships in a cross-functional team environment


  • High School Diploma
  • Two years’ experience in customer service or sales
  • Knowledge of building materials and its application, the lumber market and the construction industry a plus